Viff

Viff is an AI tool specifically designed for hotels and property managers. Its main purpose is to assist in generating polite and relevant responses to guest reviews. This tool is available as a Chrome extension and is compatible with all websites and property/reputation management systems. It can also be used for responding to emails. Viff quickly learns the tone and brand voice of a hotel with just 20 initial responses, enabling it to generate consistent and on-brand replies with just one click. The AI model used by Viff is trained to understand various aspects of a positive guest experience, including food, cleaning, and service. The responses generated by Viff are always professional and courteous, ensuring that they align with a hotel's desired communication style. Even the most negative reviews can be effectively handled by this tool. Responding to reviews has been proven to enhance online reputation, and Viff's customers have witnessed a significant increase in booking volumes (up to 5 times) and a 67% improvement in TripAdvisor ranking within just six months of consistently responding to all reviews. Viff offers a free trial that includes the first 20 responses and is capable of understanding and responding in over 20 languages. Installing Viff is a breeze, requiring no setup or integration work, making it accessible to anyone.