Viable

Viable is a qualitative feedback analysis tool that utilizes AI and NLP technology to help organizations gain a better understanding of their customers. By providing detailed insights from customer feedback, Viable allows companies to assess and enhance their product-market fit, develop stronger messaging based on audience insights, and make data-driven decisions more efficiently. The AI-powered reports generated by Viable offer instant, accurate, and data-backed insights for all teams. These reports go beyond sentiment analysis by tracking changes over time and providing summaries, urgency scores, product sub-themes, user profiles, and more. Viable also utilizes customer traits and metadata to conduct thorough analysis and provide recommendations based on factors such as NPS scores, customer tiers, and region. In addition to analyzing sales call transcripts, customer support tickets, market research, and employee surveys, Viable offers automated PII redaction and a responsive white-glove service team to address custom data management requests promptly. Viable is SOC 2 Type 2 certified and only requires 500 datapoints for users to get started. To showcase the capabilities of its AI, Viable offers a free 30-day trial that allows users to analyze their own data. Viable seamlessly integrates with popular platforms like Zendesk, Intercom, Front, Delighted, Gong, and app stores for product reviews. It also supports data from virtually any source through Zapier or CSV file imports.