Twig AI

Twig is an AI-powered tool that aims to simplify the process of finding answers from technical documentation. It saves users from the hassle of spending hours searching through numerous pages by semantically analyzing various data sources such as documentation, knowledge bases, and past support tickets. By doing so, it can provide accurate responses to complex questions, reducing customer support costs by up to 30%. Twig's AI models are trained on publicly available data, enabling it to confidently recommend relevant responses to user queries. These responses also include citations, which enhance their credibility by directing users to additional information sources. Additionally, Twig automates tedious tasks and equips support agents with powerful tools, allowing them to focus on providing empathetic assistance. It helps agents improve the quality of customer engagement by setting higher response quality standards and identifying potential risks. Twig seamlessly integrates with popular documentation and knowledge base products while ensuring privacy protection by removing any personally identifiable information (PII). Overall, Twig is an AI tool that greatly enhances the customer experience by delivering accurate, relevant, and prompt responses to technical inquiries.