SupportGPT

SupportGPT™ is an advanced AI platform developed by Forethought that utilizes OpenAI's Large Language Models to generate dynamic and human-like responses for customer support. By analyzing a company's conversation history, the platform fine-tunes its models to automate workflow discovery, identify support gaps, and reduce case volume by creating new knowledge articles. With SupportGPT™, agents receive fully-formed suggested responses that are contextually relevant to each ticket, thanks to the power of generative AI. This product is perfect for organizations seeking to enhance their customer support experiences through intelligent automation, efficiency, and accuracy. SupportGPT™ seamlessly integrates with a company's conversation history and offers tailored workflows for various industries, including e-commerce, SaaS, FinTech, and travel. Forethought's generative AI platform can also provide proactive insights, predict and prioritize tickets, and route them accordingly, benefiting different businesses. Additionally, SupportGPT™ integrates with popular support platforms like Salesforce, Zendesk, and Freshdesk, ensuring streamlined management of customer support across multiple channels. By harnessing the capabilities of generative AI, SupportGPT™ revolutionizes the customer experience by delivering empathetic and human-like conversations that adapt to individual customer contexts. Overall, SupportGPT™ is a robust tool that enables businesses to automate customer support intelligently and efficiently, ultimately leading to improved customer satisfaction and loyalty.