Supportagent

ChatGPT for HelpScout is an AI-powered tool designed to assist support agents in generating automated draft replies for HelpScout support tickets. By integrating with HelpScout, the tool analyzes previous replies made by agents to learn their writing style, tone, and context. This enables it to generate high-quality draft replies for new messages. Users have the flexibility to edit the generated drafts or send them as they are. Additionally, ChatGPT for HelpScout simplifies the response process by allowing quick replies through a chrome extension. The tool offers a free trial, allowing users to generate up to 50 drafts at no cost. It also provides two pricing models: the Startup plan priced at $29 per month and the Business plan priced at $99 per month. The Startup plan includes 100 draft replies, chrome extension access, and training on the user's 500 most recent replies. On the other hand, the Business plan offers greater scalability with 500 draft replies, chrome extension access, and training on the user's 5,000 most recent replies. By utilizing ChatGPT for HelpScout, support agents can save time and improve efficiency in responding to customer support tickets. The tool automates the drafting process using AI, resulting in reduced response times and accurate replies. This allows agents to focus on other important customer support tasks.