Staircase AI

Staircase AI is a platform that uses artificial intelligence to analyze customer interactions and provide valuable insights. It helps identify potential customer churn risks and growth opportunities. By integrating with various communication channels, such as email, Slack, tickets, calls, and product usage, it offers a comprehensive view of the customer base. The platform also includes a live journey map to visualize the customer experience and identify any areas of improvement. Staircase AI prioritizes security and privacy, offering certifications and advanced policies. It is trusted by global Customer Success teams and has received positive feedback for its ability to detect customer sentiment, prevent escalations, and uncover new growth opportunities.