Sapling

Sapling is an AI messaging assistant that aims to enhance the quality and efficiency of customer-facing teams' responses. It seamlessly integrates with popular messaging platforms and CRMs to offer real-time suggestions, enabling agents to compose personalized responses quickly. With Sapling Suggest™, agents can retrieve relevant responses from a team response bank with just a click. Additionally, Autocomplete Everywhere™ provides deep learning-powered autocomplete suggestions across all messaging platforms. Sapling goes beyond traditional spelling and grammar checkers by identifying 60% more language quality issues through its machine learning system, which has been trained on millions of English sentences.

In addition to these features, Sapling allows teams to share knowledge through a snippet library and text expansion shortcuts/macros. It also utilizes natural language processing to extract valuable business insights from conversational data. With best-in-class omni-channel support and enterprise security measures such as TLS and AES-256 data encryption, PII redaction, and options for SSO and MFA, Sapling ensures the protection of end-user identities. The installation process is simple and fast, boasting a 90% adoption rate.

Overall, Sapling empowers teams to deliver an improved omni-channel customer experience, higher-quality professional messaging, faster response and handle times, and enhanced customer satisfaction. Managers can leverage the conversational insights provided by Sapling to coach and prepare their teams, leading to greater efficiency and improved language quality.