Kodif

Kodif is a user-friendly platform that allows non-technical teams to create effective customer experience flows, conduct tests, and run experiments without the need for coding skills. It utilizes advanced AI capabilities from GPT-4 and ChatGPT to automate customer support and offers features like an AI Agent Assistant, self-service options, and workflows to empower agents in delivering consistent and error-free customer service. This results in improved customer satisfaction, reduced onboarding and handling time, and increased deflection rates. Kodif caters to specific use cases such as Refund, WISMO, Proactive Outreach, Subscription Management, and Risk & Fraud Prevention. By using guided automated workflows, agents can prioritize high-value customers and focus on resolving important issues. The platform ensures strict data security measures, including HIPAA compliance and AICPA SOC certification. Kodif has achieved impressive results, including a 25% reduction in onboarding time, a 40% reduction in handling time, a 30% increase in deflection rate, and a 93% increase in customer satisfaction for self-service. Case studies with Byte, Reservebar, and Good Eggs demonstrate the successful implementation of Kodif's platform. To learn more, users can book a demo or contact Kodif via email or phone. The platform also utilizes essential and tracking cookies to analyze user interactions.