Ioni AI

ioni.ai is an AI tool designed to assist customer support teams by providing a ChatGPT solution. This tool automates the ticket resolution process, resulting in faster response times, reduced costs, and more efficient customer inquiries. By utilizing auto-responding, it increases the number of resolved tickets while minimizing customer wait times. The system seamlessly integrates with various CXM systems with a single click. Additionally, it includes a suggested auto-reply feature that generates grammatically correct responses aligned with the brand's voice. The Guide AI feature enables the AI system to understand problems, tone, and style, allowing for more comprehensive answers. With the use of ChatGPT-4, customers can interact with the AI solution in a human-like manner. The tool also has self-learning capabilities, automatically adding agent responses to the Knowledge Base. ioni.ai offers an early access program for users to become early adopters and gain access to the latest features, such as immediate responses, the ability to resolve up to 80% of common tickets with one click, and a threefold increase in response speed, even for complex inquiries.