Forethought

Forethought has developed SupportGPT™, a generative AI platform that aims to enhance and optimize customer support processes. By utilizing large language models (LLMs), the platform can accurately anticipate customer inquiries and promptly provide appropriate responses. SupportGPT™ offers various features such as Solve, which automates responses to frequently asked questions across different communication channels. Triage enhances cases by analyzing sentiment and intent, allowing for prioritization and routing based on urgency. Assist empowers customer service agents by equipping them with relevant knowledge and suggested responses through the power of generative AI. Discover aids companies in measuring ROI, identifying and resolving gaps, and monitoring performance in real time. Forethought's generative AI technology is applicable to various industries, including e-commerce, SaaS, FinTech, and more, with the goal of streamlining customer service operations.