DigitalGenius

DigitalGenius is an AI-powered platform designed specifically for eCommerce and retail businesses. It utilizes Conversational and Generative AI to automatically resolve customer service queries and answer pre-purchase questions. By deflecting repetitive queries away from customer service agents, DigitalGenius allows them to focus on more complex issues, resulting in faster response times for customers.

DigitalGenius is capable of answering questions across various text-based channels, including email, chat, social media, and SMS. It is trusted by companies like On Running, Brooks Brothers, Emma Sleep, G-Star Raw, Skullcandy, and Quiksilver. The platform seamlessly integrates with eCommerce, helpdesk, and carrier systems such as Zendesk, Freshdesk, Salesforce Commerce Cloud, Shopify, and others. It also provides a built-in dashboard for analytics and reporting. Additionally, DigitalGenius can be customized to match the brand of the business and supports multiple languages and channels.

Retailers who utilize DigitalGenius can automate the resolution of various customer inquiries, such as "Where Is My Order", returns, refunds, product advice, product recommendations, FAQ, damaged or missing items, and more. This enables customers to receive answers 24/7 while allowing customer service agents to focus on more complex issues. The benefits of using DigitalGenius include improved customer satisfaction, reduced ticket resolution time, reduced customer wait time, and fully automated ticket resolutions. Furthermore, the platform enhances the pre-purchase journey by providing product advice (e.g. sizing and fit), product recommendations (e.g. the right product for a specific use), and answering frequently asked questions (e.g. shipping locations).

DigitalGenius offers a fully managed implementation with support from product experts. It is an AI solution that continuously learns and evolves from every interaction within the customer network, ensuring a seamless customer experience.